FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Domestically within Australia
How long does shipping take?
Domestic (standard) is currently 8-14 days.
Returns
Can I return an item?
Refunds and Exchanges
Please note that we are currently unable to accept any exchanges or refunds of products for change of mind. All sales are final and by placing an order with us, you acknowledge that you are aware of and agree to these terms.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item/s are defective, damaged or if you receive the wrong item/s, so that we can evaluate the issue. We will strive to reach an outcome within 30 days from the date of purchase. Any item/s that exceeds the 30 day period will not be reviewed and/or refunded.
Please contact us at theteacherbrandco@gmail.com
General
How long will it take to process my order?
As most of our products are made to order, the current turn around time is 7-14 days. This is not inclusive of shipping.